Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.
1.1 Personal Information
- Name, email address, and phone number
- Delivery addresses
- Payment information (processed securely by our payment partners)
- Dietary preferences and restrictions
1.2 Usage Information
- Order history and preferences
- Website and app usage data
- Device information and IP address
- Location data (with your consent)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Improve our services and develop new features
- Send promotional offers and updates (with your consent)
- Provide customer support
- Prevent fraud and ensure security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who help us operate our business, such as:
- Payment processors
- Delivery partners
- Technology service providers
- Customer support services
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data
- Secure data transmission protocols
- Regular security audits
- Limited access to personal information
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain information to comply with legal obligations or resolve disputes.
6. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your account and data
- Opt-out of promotional communications
- Request a copy of your personal data
- Object to certain uses of your information
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
7.1 Types of Cookies We Use
- Essential cookies for website functionality
- Performance cookies to analyze website usage
- Preference cookies to remember your settings
- Marketing cookies for targeted advertising (with consent)
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@nutriboxindia.in
- Phone: +91-8709120130
- Address: Nutribox India HQ, Mumbai, India