Refund Policy

1. Cancellation Policy

1.1 One-Time Orders

• Orders can be cancelled up to 2 hours before the scheduled delivery time
• Full refund will be processed for orders cancelled within the allowed timeframe
• Orders cancelled less than 2 hours before delivery are not eligible for refund

1.2 Subscription Plans

• Individual meals in a subscription can be skipped with 24 hours advance notice
• Subscription plans can be paused for up to 30 days without penalty
• Cancellation of subscription requires 48 hours advance notice

2. Refund Eligibility

Refunds may be issued in the following situations:

2.1 Delivery Issues

• Order not delivered within the promised time window (beyond 30 minutes delay)
• Order delivered to wrong address due to our error
• Order not delivered due to kitchen or logistics issues

2.2 Food Quality Issues

• Food delivered in spoiled or unsafe condition
• Wrong items delivered
• Food quality significantly below expected standards
• Food safety concerns (must be reported within 2 hours of delivery)

2.3 Service Issues

• Billing errors or double charges
• Technical issues preventing order placement
• Failure to accommodate confirmed special dietary requirements

3. Refund Process

3.1 How to Request a Refund

1. Contact our customer support within 24 hours of the incident
2. Provide order details and reason for refund request
3. Submit any supporting evidence (photos for food quality issues)
4. Our team will review and respond within 48 hours

3.2 Refund Methods

• Refunds will be processed to the original payment method
• Credit card refunds: 5-7 business days
• UPI/Digital wallet refunds: 1-3 business days
• Bank transfer refunds: 3-5 business days

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after order confirmation
• Customer unavailable at delivery address
• Delivery delays due to weather conditions or natural disasters
• Orders cancelled less than 2 hours before delivery time
• Consumable items that have been partially or fully consumed (unless quality issue)
• Delivery address changes requested after order dispatch

5. Partial Refunds

In certain situations, partial refunds may be offered:

• Missing items from multi-item orders
• Late delivery (beyond promised time but delivered)
• Minor quality issues that don't affect food safety
• Packaging issues that don't compromise food quality

6. Subscription Refunds

6.1 Monthly Subscriptions

• Refunds calculated on a pro-rata basis for unused portion
• Minimum 7 days advance notice required for cancellation
• Processing fee may apply for early cancellation

6.2 Trial Packages

• Full refund available if cancelled before first delivery
• Partial refund for unused meals in trial package
• No refund for completed trial packages

7. Compensation

In addition to refunds, we may offer:

• Service credits for future orders
• Complimentary meals as compensation
• Discount coupons for inconvenience caused
• Free delivery for future orders

8. Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our senior customer service team
2. Provide additional documentation if available
3. We will review your case within 5 business days
4. Final decisions will be communicated in writing

9. Contact for Refunds

For refund requests and queries, contact us:

• Email: refunds@nutriboxindia.in
• Phone: +91-8709120130 (9 AM - 8 PM)
• WhatsApp: +91-8709120130
• In-app chat support

Required Information for Refund Requests:

• Order number
• Date and time of order
• Registered phone number
• Reason for refund request
• Supporting evidence (if applicable)

10. Policy Updates

This refund policy may be updated from time to time. Changes will be communicated through our website and app. Continued use of our services after policy updates constitutes acceptance of the revised terms.